Privacy Policy
Effective Date: November 7, 2025
Last updated:
ScratchAndDentNearMe.com ("we," "us," or "our") operates the website https://scratchanddentnearme.com/ (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Service or interact with us.
We are committed to protecting your privacy and complying with applicable data-protection laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Information We Collect
a. Information You Provide Directly
- Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, sign up for newsletters, or request store listings.
- User-Generated Content: Any reviews, comments, or messages you post.
- Account Information: If we offer user accounts in the future, we will collect usernames, passwords, and profile data.
b. Automatically Collected Information
- Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
- Cookies & Similar Technologies: We use cookies, web beacons, and local storage to enhance functionality, analyze traffic, and serve personalized ads (see Section 4).
c. Third-Party Sources
We may receive information from analytics providers (Google Analytics, Hotjar), advertising partners, or publicly available business directories to improve our listings.
2. How We Use Your Information
| Purpose | Legal Basis (GDPR, if applicable) |
|---|---|
| Provide and improve the Service (display store listings, search results) | Performance of contract / Legitimate interest |
| Send newsletters, promotions, or service updates | Consent / Legitimate interest |
| Respond to inquiries and support requests | Performance of contract |
| Analyze usage and optimize user experience | Legitimate interest |
| Detect fraud, abuse, or security incidents | Legitimate interest / Legal obligation |
| Comply with legal requirements | Legal obligation |
3. Sharing Your Information
We do not sell your personal information. We may share data with:
- Service Providers (hosting, analytics, email delivery, payment processors) under strict confidentiality agreements.
- Legal Authorities when required by law, subpoena, or to protect our rights.
- Business Transfers in the event of merger, acquisition, or asset sale (your data would remain subject to this policy).
4. Cookies & Tracking Technologies
| Type | Purpose | Opt-Out |
|---|---|---|
| Essential | Site functionality (e.g., search preferences) | Cannot disable |
| Analytics | Understand traffic & behavior | Google Analytics Opt-out |
| Advertising | Serve relevant ads (Google Ads, Meta Pixel) | Network Advertising Initiative opt-out |
You can manage cookies via your browser settings or our Cookie Consent Banner.
5. Your Privacy Rights
California Residents (CCPA/CPRA)
- Right to Know what personal information we collect, use, or disclose.
- Right to Delete personal information (subject to exceptions).
- Right to Opt-Out of sale (we do not sell data).
- Right to Non-Discrimination for exercising rights.
Submit requests via:
- Email: privacy@scratchanddentnearme.com
- Web Form: [Link to contact form]
We respond within 45 days (extendable by another 45 days when necessary).
EU/UK Residents (GDPR)
- Right to access, rectify, erase, restrict, or port your data.
- Right to object to processing based on legitimate interests.
- Right to withdraw consent.
Contact our EU representative (if appointed) or use the same channels above.
6. Data Security
We implement industry-standard measures (SSL encryption, access controls, regular audits). However, no method is 100% secure; we cannot guarantee absolute security.
7. Children's Privacy
The Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children. If discovered, we delete it immediately.
8. Third-Party Links
Our Service contains links to external sites (store websites, Google Maps). We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Policy. Changes are effective when posted with a new "Last Updated" date. Material changes will be notified via email or prominent notice.
10. Contact Us
ScratchAndDentNearMe.com
Email: contact@scratchanddentnearme.com
*This document was last reviewed by legal counsel on November 7, 2025.*